Tyler CSS Help and Frequently Asked Questions

The Tyler Customer Self Service (CSS) portal makes it easy to manage permits and inspections online. To help you navigate the system, we’ve created step-by-step guides for common tasks. 

 

Getting Started

How do I gain access to apply for permits and schedule inspections online?

The first step is to create an account. 

Click here for detailed instructions to create an account
Click here to be directed to the Tyler Customer Self Service (CSS) portal

*Many other municipalities in Florida use this NEW PERMITTING SYSTEM. If you've created an account in another municipality, you will still be required to create an account with us.

 

Contractor Registration

How do I register as a Contractor?

Click here for detailed instructions
Click here to register as a contractor

*IMPORTANT: Please make sure you create an account prior to creating a contractor registration. You will need to be logged in as the qualifier to register. 

 

Apply for a Permit

How do I select the permit application I need? 

Click here for detailed instructions

How do I submit my permit application?

Click here for detailed instructions

 

Manage Permit

How do I manage my permit throughout completion?

Click here for detailed instructions

How do I pay?

Click here for detailed instructions

How do I add attachments to my permit?

Click here for instructions on how to add files to a case when allowable by staff

How do I save work as draft?

Click here for detailed instructions

 

Schedule Inspections

How do I schedule inspections?

Click here for detailed instructions

 

Addtional FAQs

What if I forgot my password?

Click here for detailed instructions

What if I need to make changes to my Profile?

Click here for detailed instructions

How do I save a contact as a favorite?

Click here for detailed instructions

How do I remove a contact as a favorite?

Click here for detailed instructions